PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address,
time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual
web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We
refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about
cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit
pages, and date/time stamps.
“Web beacons”, “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name,
billing address, shipping address, payment information (including credit card numbers, expiration dates and security codes), email address, and phone
number. We refer to this information as “Order Information.”
GENERAL DATA PROTECTION REGULATION (GDPR)
We are a Data Controller of your information.
the specific context in which we collect the information:
Our needs to perform a contract with you
- You have given us permission to do so
- Processing your personal information is in our legitimate interests
- Our needs to comply with the law
information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal
Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
Our Site follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part
of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service
Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally
identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering
COOKIES AND WEB BEACONS
Like any other website, our Site uses 'cookies'. These cookies are used to store information including visitors' preferences, and the
pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page
content based on visitors' browser type and/or other information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information,
arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to
improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success
of our marketing and advertising campaigns).
ADVERTISING AND REMARKETING
We use Google to advertise and remarket (re-engage) customers who have come to our website. Google collects data about your activities that does not
personally or directly identify you when you visit our site, the website of entities for which we serve advertisements (our “Advertisers”), or the
websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that
you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to
serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google
Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other
lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be
corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for
example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that
your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this
The Site is not intended for individuals under the age of 13. We encourage parents and guardians to observe, participate in, and/or monitor and guide
their online activity.
We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind
of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information
from our records.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
mailto:firstname.lastname@example.org or by mail using the details provided below:
Truehope Nutritional Support Ltd.
Raymond, AB T0K 2S0